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Support

Quick answers for pilots mid-run. Can’t find what you need? Send a ping — we read every message.

Frequently asked questions

How do I start a challenge?

From Home, tap Start Game, then choose Build Your Own, My Charts, or Browse Charts. Or tap Enter Code if someone shared a level with you.

What do the codes mean?

Each chart challenge has an 8-character share code. Anyone with the code can load the same pair, timeframe, and candle window — then try to beat your score.

How does ghost racing work?

After a run is recorded on a chart’s leaderboard, you can race that player’s ghost through the same corridor. Tap a board entry or search for a nickname to lock onto their trail.

Do I need an account?

You can play right away. CandleDash creates a local identity automatically. Save a recovery code (or link Google / Apple) if you want the same callsign on another device.

Where does the market data come from?

Candlestick geometry is built from live market data via Global Markets (stocks, crypto, forex, indices) or Crypto (spot pairs). Levels are playable game worlds — not financial advice.

What are gifted coins and the Hangar?

Finish a chart to earn gifted coins, claim daily gifts, or watch an optional rewarded ad from Home for a coin bonus. Spend them in the Hangar on cosmetics — avatars, ship skins, trails, thrust colours, backgrounds, race music, and more — or unlock some items by hitting milestones. More customisation will land in the Hangar over time. Cosmetics never change physics or scores.

What do difficulty tags and pace mean?

Each challenge gets a structure read (Chill through Black Swan) from the chart geometry — that tag is system-set for fairness. Race pace (Steady through Insane) can be retuned by the chart owner until another racer has a ghost; then pace locks so everyone races the same cruise speed — fair for ghosts and boards.

How do chart patterns work?

Loaded charts can show up to four classic shapes — wedges, flags, triangles, cup and handle, double top/bottom, and head and shoulders. Build Your Own live-previews the corridor as you change settings. Tap the structure strip before a race to study a name and typical reading. Finish the chart to log new families in the Hangar Pattern Codex — unseen entries stay ??? until you collect them. Coin goals sit at 3 / 7 / 10 patterns; the Tape Reader trail unlocks at ten. These are educational labels, not trading signals or financial advice.

What about Rockets?

Rockets are the ride attempts currency. Right now rides are unlimited (∞), so you don’t need to watch ads for Rockets. Optional Home ads grant gifted coins for the Hangar instead.

How do ad privacy choices work?

Where required by law, Google’s consent / privacy messages appear before personalized ads (Europe, supported US states, and an iOS tracking explainer when applicable). You can reopen choices later from Settings → Ad privacy options.

Contact

Email support@candledash.io and we’ll get back to you.